We’re here to help and support you learn.
Chalkstring is easy to use, but like any software, you need to know which buttons to press to get the results you want.
And that’s where we come in. We offer expert guidance during the implementation phase to get you started. After this, our Chalkstring brain boxes continue to work with you to develop your skill set. They run webinars, write useful Knowledge Base articles and email tips and tricks on using Chalkstring. Not only is this available as part of your monthly subscription, you can also contact our Helpdesk if you have questions.
Benefit from dedicated training during your business’s implementation phase, where you’ll learn the basics of Chalkstring.
Join our monthly webinars or use the on-demand resources in our Knowledge Base to become an advanced Chalkstring user.
Contact our friendly Chalkstring experts if you have a question. You can submit tickets online, by email and by calling us.
We believe that ‘learning by doing’ is the most effective way to learn. That’s why we deliver a series of training sessions in bite-size chunks. And we ask that you provide us with a tender enquiry from a project you have completed, which we can use as a dummy project on which to train your team. This means they can learn Chalkstring in the context of a typical project that your business delivers.
Not only does this give your business a trial run on a dummy project, from tendering through the final account, it enables each learner to understand how Chalkstring works and identify what internal process changes are needed before they start work on a live project.
If you’re new to Chalkstring, you can join our ‘New user’ webinar which runs monthly. Our Chalkstring expert will give you an overview of what Chalkstring does and signpost you to the most relevant getting started resources. The webinar is also available on-demand, which is ideal for those of you who want to get started right away.
Once you’ve watched the webinar, you can reference our ‘How to’ guides in our Knowledge Base to help you as you start using Chalkstring in your new role.
Our team of Chalkstring brain boxes are on hand to help you. If you have a technical query or can’t find an answer to your question in our Knowledge Base, you can submit a ticket in our support portal or email firstname.lastname@example.org. Our customers are our priority, so we’re pretty fast at coming back to you.
And if you’d like to talk to us, you only need to call. We’ll raise a ticket for you over the phone and arrange for an expert to call you.
By talking to you during training and taking your support calls, we get really great feedback on how we can enhance Chalkstring. We take your ideas and views back to our product road map meetings and we regularly incorporate our clients’ ideas for new features in our releases.
If you have a great idea, email us at email@example.com.